Privacy Policy

Introduction to Our Privacy Practices

Information We Collect From You

We collect various types of information to provide and improve our consultation services. The information we gather helps us understand your needs, communicate effectively, and deliver personalized analytical services. Collection occurs through direct interactions, automated technologies, and third-party sources as outlined below.

How We Use Your Information

We use collected information to provide, maintain, and improve our consultation services. Our data usage supports communication, service delivery, research, marketing, and legal compliance. We process your information based on consent, contractual necessity, legitimate interests, and legal obligations.

• • Providing consultation services including property analysis, market evaluations, and personalized insights based on your specific requests and circumstances
• • Communicating with you about consultations, responding to inquiries, sending updates, and providing customer support throughout your engagement with us
• • Improving our services through analysis of usage patterns, feedback evaluation, and research into better analytical methodologies and consultation approaches
• • Personalizing your experience by remembering preferences, tailoring content, and customizing communications based on your interests and past interactions
• • Marketing our services through newsletters, promotional materials, and relevant updates about our consultation offerings, subject to your communication preferences
• • Protecting our website and services through security monitoring, fraud prevention, and technical troubleshooting to maintain service integrity
• • Complying with legal obligations including record-keeping requirements, regulatory reporting, and responding to lawful requests from authorities

How We Share Your Information

We do not sell your personal information to third parties. We may share information with service providers, professional advisors, and law enforcement when necessary. Sharing occurs only to support service delivery, comply with legal obligations, or protect legitimate interests. Third parties receiving information are bound by confidentiality obligations.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide mechanisms to exercise them. Contact us using the information below to make requests or ask questions about your privacy rights.

• • Access your personal information to review what data we hold about you and request copies of that information
• • Correct inaccurate information by requesting updates to personal data that is incomplete, outdated, or incorrect
• • Request deletion of your personal information subject to legal retention requirements and legitimate business needs
• • Receive your personal information in structured, commonly used format and transmit it to another service provider where technically feasible
• • Object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests
• • Request restriction of processing in certain circumstances such as when you contest data accuracy or object to processing

Data Security Measures

We implement technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect data, no internet transmission or electronic storage method is completely secure.

Data Retention Periods

We retain personal information for as long as necessary to fulfill purposes outlined in this Privacy Policy, unless longer retention is required or permitted by law. Retention periods vary based on information type, relationship nature, and legal requirements applicable to our business.

• • Contact and consultation information retained for duration of client relationship plus seven years to comply with business record-keeping requirements
• • Website usage data and analytics information retained for two years to support service improvement and trend analysis
• • Email correspondence and communication records retained for three years unless longer retention is necessary for legal or business purposes
• • Payment and transaction information retained for seven years to meet accounting, tax, and financial regulatory obligations
• • Marketing preferences and communication consent records retained until you withdraw consent or request deletion of this information

After retention periods expire, we securely delete or anonymize personal information. Some information may be retained in backup systems for limited periods as part of standard data management practices.

International Data Transfers

We primarily store and process data within Australia. Some service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information consistent with Australian privacy requirements.

• • Conducting due diligence on international service providers to ensure adequate privacy protections and security measures are implemented
• • Using contractual clauses requiring international processors to maintain data protection standards equivalent to Australian privacy law
• • Limiting international transfers to countries recognized as having adequate privacy protections or implementing supplementary security measures
• • Monitoring international service providers to ensure ongoing compliance with privacy obligations and contractual commitments

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. Cookies are small text files stored on your device that help us recognize your browser and remember certain information. You can control cookie preferences through your browser settings.

Most browsers automatically accept cookies, but you can modify settings to decline cookies or receive notifications when cookies are being sent. Disabling cookies may affect website functionality and limit your ability to use certain features.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes through prominent website notices, email communications, or other appropriate methods depending on the nature of modifications.

• • Posting updated Privacy Policy on our website with revised effective date clearly displayed at the top of the document
• • Sending email notifications to registered users about significant changes that affect how we collect, use, or protect personal information
• • Providing reasonable notice period before changes take effect, allowing you to review modifications and make informed decisions
• • Maintaining previous versions of Privacy Policy available for reference to track changes over time

Your continued use of our website or services after Privacy Policy changes constitutes acceptance of the modified policy. If you disagree with changes, please discontinue using our services and contact us to discuss your concerns or request data deletion.